Enterprise AI for Global Energy Conglomerates
FuturePath brings multi-agent intelligence and governed automation to energy enterprises. From IT and field support to operational engineering and shared services, teams resolve faster, reduce strain, and run safer, more reliable energy operations.
How a Global Energy Enterprise Rebuilt Agent Assist the Right Way
A global energy enterprise spent years with a well-known ITSM vendor's "agent assist" tool—yet adoption never took off. It lived outside the agent workflow, delivered shallow value, and could not support the operational complexity of energy environments.
FuturePath changed that narrative in just weeks. By embedding intelligence directly inside ServiceNow and telephony—and enabling deep resolution-first automation—agents began relying on the system every day. Within 90 days, workflows accelerated, escalations dropped, and service quality improved across frontline teams.
"FuturePath didn't feel like another system to learn. It showed up right inside the tools our agents already used—and instantly improved every call, every ticket, every shift. Adoption was organic. Our teams now ask why we didn't have this earlier."
— VP, Global Energy Infrastructure Services
Impact at a Glance
AI Built for High-Risk, High-Scale Energy Sector
Energy enterprises operate across distributed plants, field teams, substations, and mission-critical operational systems. FuturePath is engineered for environments where reliability, safety, and response time directly affect business continuity.
Engineered for Operational Scale
Supports thousands of daily interactions across IT, OT-adjacent workflows, and field operations without performance degradation.
Designed for Distributed Field Teams
AI copilots assist technicians with diagnostics, guided troubleshooting, and contextual recommendations—whether in a control center or at a remote site.
Deep Integration with Your Existing Stack
Natively integrates into ServiceNow, Teams, telephony, observability tools, and compliance systems—no need to replace legacy platforms.
Intelligence That Understands Risk & Business Impact
Correlates alerts, tickets, and telemetry to highlight operational impact, not just symptoms—helping teams act faster and safer.
How Energy & Utilities Teams Use FuturePath
A unified platform supporting field, operational, and enterprise teams—with secure, governed automation.
Modernize enterprise support across energy operations
Resolve employee and system requests across chat, voice, email, and ticketing—reducing manual load while improving response times across plants, offices, and field locations.
“My VPN keeps disconnecting when I’m accessing the SCADA dashboard remotely. Is there an outage?”
Guide technicians with real-time, context-aware assistance
Provide step-by-step procedures, equipment history, and troubleshooting insights—directly in the moment technicians need them.
“I’m onsite at Substation 14. The transformer cooling alarm is active. What’s the standard check sequence?”
Accelerate diagnosis and escalation across OT systems
Help NOC and control room teams correlate telemetry, identify root causes faster, and trigger intelligent escalation when thresholds are breached.
“Why is feeder line 7 showing voltage instability since this morning?”
Streamline HR, finance, and enterprise workflows
Automate common employee and operational requests—improving service quality across distributed teams.
“I just transferred to the field operations team. How do I update my shift schedule and travel allowances?”
Coordinate outage response with intelligent automation
Support outage detection, crew dispatch, customer updates, and recovery workflows from a single governed platform.
“We’re seeing multiple outage reports near District 9. Is this a single fault or multiple incidents?”
Maintain compliance across assets, crews, and operations
Track safety procedures, training, inspections, and regulatory requirements—keeping operations audit-ready at all times.
“Are all field crews compliant with the updated electrical safety certification?”
Real-time operational copilots for critical events
Support control rooms and field teams during high-impact incidents with live insights, cross-system context, and automated response workflows—so decisions are faster, safer, and coordinated.
“There’s smoke reported near Transmission Tower 22. What’s nearby infrastructure and risk level?”
Built for the Energy & Utilities Enterprise Stack
Connect securely to operational, field, and enterprise systems across energy operations—while enforcing permissions, audit trails, and critical infrastructure-grade controls by default.
Why Energy Enterprise CXOs Choose FuturePath AI
Built to accelerate energy/utilities operations while maintaining reliability, security, and compliance at scale.
Built for High-Stakes
Operate confidently in energy environments where uptime, safety, and compliance are essential.
Model & Cloud Agnostic
Use OpenAI, Claude, Gemini, LLaMA, or internal models. Deploy SaaS, VPC, or fully on-prem with complete flexibility.
Fast Deployment
Launch production workflows rapidly with pre-built integrations and enterprise-ready architecture.
Cross-Functional
Support IT, field operations, finance, and workforce teams on a single unified platform.
Modernize Energy Operations Without Replacing Core Systems
Join leading energy organizations that are scaling safely with FuturePath AI.